Frequently Asked Questions
Find all our frequently asked questions here. If you still can’t find what you’re looking for, you can contact us by phone.
Where is the Eugene O’Neill Theatre in NYC?
The Eugene O’Neill Theatre
230 West 49th Street
Between Broadway Avenue & 8th Avenue
Is the Eugene O’Neill a Broadway Theatre?
Yes, the Eugene O’Neill is a Broadway theatre situated in the heart of the Theater District of Midtown Manhattan.
How many seats does the Eugene O’Neill Theatre have?
The Eugene O’Neill’s capacity is 1,102 seats. Learn more about the theatre’s seating.
What are the box office hours of operation?
Eugene O’Neill Box Office
Monday 10AM – 6PM ET
Tuesday to Saturday 10AM – 8PM ET
Sunday 12PM – 7PM ET
Please note: advance sales are paused at the box office prior to curtain.
How can I access updated information on the Eugene O’Neill Theatre?
For the most updated information on the theatre and performance schedules, please call Eugene O’Neill Theatre’s information line at 888-959-1872 or sign up for our newsletter.
Is the Eugene O’Neill Theatre equipped with Assisted Listening devices?
The Eugene O’Neill Theatre offers D-Scriptive devices, I-Caption devices, infrared headsets, audio induction neck loops, and Showtrans devices in Japanese, Portuguese, and Spanish. If an assistive device would help you enjoy the show, please visit the headset booth in the Orchestra Bar lobby. These devices are provided free of charge. To reserve a device in advance of your performance, please visit www.soundassociates.com/broadway-listings or email [email protected] and provide your name, show and performance details, device request, email address, and phone number.
Do you offer ticket insurance?
For a worry free ticket purchase, you may opt into the ATG Tickets US Ticket Protection Program to obtain a refund should you be unable to make it to your event for the reasons set out in the Program. For just a fraction of the cost of your tickets, you will be able to recoup 100% of the paid ticket price and pre-ordered concessions (including fees) if you are unable to make it to your event, in accordance with the Ticket Refund Program. Any refund will be managed by Refund Services on behalf of ATG Tickets US. Simply opt in to the ticket refund program during your online ticket purchase. To find out more information, see all of our ticket information or get in touch.
How young does my child have to be to get in for free?
The Eugene O’Neill Theatre requires every individual who enters the theatre to have a purchased ticket. “Lap Seats,” or free tickets for small children who wish to watch the show from an adults lap, are not available. Our box office can assist in finding appropriate seating for a child. Children under 5 will not be admitted to the theatre.
Can I check luggage, coats, umbrellas, etc. at the theatre?
There is no coat check at the theatre, but if you have a large bag, we’d be happy to store it for you. Please speak to a member of our staff when you arrive. The charge is $3 per item.
Are photos and/or videos allowed in the theatre?
The use of recording devices of any kind is strictly prohibited inside the theatre.
Where are your seats?
Orchestra seating is accessible without steps, with the exception of row T, which is located up one step. Mezzanine seating is located on the 2nd level, up 25 steps from the Orchestra. On the Mezzanine level, there are approximately 2 steps up/down per row. There are no elevators or escalators at the theatre. All stairs to and in the Mezzanine level have handrails.
Is there WiFi?
Connect to the internet using the network -Eugene_ONeill_Free_WiFi- for better service within the theatre.
Are there concessions?
Drinks and snacks can be purchased at the bars on each level of the theatre. Please bring concessions to your seat to enjoy.
Where are the restrooms?
Restrooms are located down 1 flight of stairs from the lobby. For accessible, single-stall and/or all-gender restroom options, please speak with a member of the theatre staff who can guide you to The Time Hotel, located directly adjacent to the theatre at 224 West 49th Street. We encourage you to use the restroom that best fits your gender identity or expression.
Can I purchase merchandise?
Take home something to remember! Merchandise will be available for purchase on every level before curtain and during intermission. After the show, merchandise can be purchased in the Box Office lobby.